​​

 Refund Policy

• All purchases are non-refundable.

• Class credits and memberships must be used within their active billing cycle.

• Credits do not roll over, and unused sessions expire at the end of your billing period.

• Once a booking or payment is made, we are unable to refund, transfer, or extend credits

 

 Membership Policy

• By enrolling in a membership, you are committing to a 3-month minimum term.

• Memberships are auto-renewed based on your start date (ex: start on the 1st → renews every 1st; start on the 15th → renews every 15th).

• Memberships cannot be canceled or refunded during the 3-month contract period.

• Please ensure you use your sessions within your monthly cycle, as unused credits will not carry over to the next month.

​

 Late Arrival Policy

• Please arrive 5–10 minutes early to check in, set up your reformer, and get comfortable.

• We offer a 5-minute grace period.

• Arrivals later than 5 minutes cannot join the class for safety and to respect other clients’ time.

• Our classes are 45 minutes long, and we cannot shorten the experience for punctual clients.

​

 Cancellation & Rescheduling Policy

• Classes are non-refundable, but you may reschedule within 12 hours of your class time.

• After 12 hours, changes are considered late cancellations.

​

Fees

• Late Cancellation (within 12 hours): $15 fee

• No-Show: $15 fee

​

These fees help protect our instructors’ time and ensure fairness to all clients.

​

Recording & Content Creation Policy

We love that you want to capture your Pilates journey and share your progress — however, we prioritize the comfort and privacy of every member in our studio.

 

Recording is allowed under the following conditions:

 

• You may film only yourself and not other members without their explicit permission.

• If others appear in the background, their faces and bodies must be blurred to protect their privacy.

• Please film in a corner or designated area where no one is directly behind, next to, or around you.

• Recording must be done in a way that does not disrupt the class, instructor, or overall flow.

• Tripods or large filming setups must be approved by staff and placed safely.

​

Any violation of privacy may result in the recording being stopped or future filming privileges removed.

​

Attire & Safety Policy​

• Athleisure/activewear required for safe and effective movement.

• Gripping socks are mandatory for all classes.

  • Available for purchase at the studio.

• Bring water to stay hydrated.

• Optional: Bring a small towel to wipe sweat if needed.

​